Requesting a refund
For a Google Play purchase, start the refund request through Google Play order history/support. For a website/Stripe purchase, contact AstroOne support with the relevant payment or order information so the transaction can be reviewed. Refund eligibility can depend on the applicable terms, transaction state and payment-processor rules.
If you see a duplicate charge, incorrect entitlement, or a verified purchase that did not unlock access, contact support with the relevant order information.